AEG Worldwide specializes in sports and live entertainment, operating through divisions such as AEG (music), venues and real estate, and ticketing to create unforgettable experiences for 160 million guests annually. With a network of over 300 venues across five continents, it is dedicated to giving every person on earth a reason to cheer.
AEG Worldwide's Intranet Overhaul: Revolutionizing Employee Engagement and Event Management
Highlights
AEG Worldwide partnered with Chiron IT to reimagine its underutilized intranet into a dynamic digital workplace. With only 20–30% employee engagement on the existing platform, the goal was to create a user-friendly, mobile-responsive portal that better supported internal communication and large-scale event operations.
Through an Agile development approach, Chiron introduced several custom applications, including an RSVP app, a peer recognition “Shoutouts” widget, and a robust event management system—all built on SharePoint, Power Apps, and Power Automate. AEG’s global search functionality was enhanced using PnP Search, enabling employees to access relevant content across multiple sites with ease.
Following the revamp, intranet engagement surged by 90%, while the time required for event planning dropped by 50%. The modernized portal now acts as a central hub for collaboration, recognition, and operational efficiency across AEG’s global workforce.
Industry & Applied Technologies Behind the Project
Industry
Entertainment
Technologies
Office 365, Power Apps, Power Automate, Power Platform, SharePoint
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90%
Increase in Employee Engagement Following the intranet overhaul, employee adoption skyrocketed from 30% to over 90%, transforming the portal into a daily hub for communication and collaboration.
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50%
Reduction in Event Planning Time With the new RSVP and Event Management apps, AEG cut event coordination efforts in half, streamlining logistics, guest tracking, and approvals.
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1,000+
Peer Recognitions in First 3 Months The new Shoutouts app sparked a culture of appreciation—employees submitted more than 1,000 kudos posts in the first 90 days alone.
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Company Overview
AEG Worldwide is a prominent entertainment company established in the United States
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Problems and challenges
AEG was experiencing digital resistance, with only 20-30% of its employees actively using the existing intranet portal.
It tapped Chiron to help overhaul the portal, making it more user-friendly and mobile-responsive. In addition, multiple apps were developed to streamline the numerous processes of the entertainment powerhouse.
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Key technologies
The technologies and integrations used to actualize the goals of this project include:
- SharePoint
- Office 365
- Power Platform
- Power Apps
- Power Automate
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Solution development process
We relied on Agile methodology, our primary approach to the project’s development. It ensured flexibility, collaborative development, and consistent feedback.
This method allowed our teams to adapt to the dynamic business needs while delivering a high-end portal.
Main Development Phases
The key steps we took in the development process include:
Market research
To ascertain the reason for low usage, we surveyed AEG’s industry to know its competition and how they stack up against them.
Requirements gathering
We interviewed staff from the various departments of AEG, including event management, marketing, and operations. After identifying their content-sharing and collaboration needs, we carried out surveys about the color grades and shapes that appeal to AEG’s employees, benchmarking them against modern intranet designs to identify user-friendly improvements.
Architecture design
We defined the portal’s frontend, backend, and database structure for multimedia-friendly support. We also created a mobile-friendly wireframe for employees on-site or on the go and planned for integration with existing systems.
Technology selection
In the technology selection subphase, we selected media-rich platforms that support event content and internal communications, ensuring mobile accessibility for staff, while integrating collaboration enablements such as video conferencing and live-event feeds.
Roles in the Project Team:
This project brought together a compendium of skilled specialists:
- Project Manager
- Two Developers
- One Business Analyst
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Products and services created
The steps in the development process allowed us to create the following products and services:
RSVP Apps and Flow
This enabled users to RSVP for various AEG-hosted events. Admins could compute event details, and users could RSVP directly via the app. They could also specify food preferences, transportation options, automatically generate guest lists, and track attendance in real time.
Configuration for Global Search Using PnP Search
This tool enhanced SharePoint Online’s search capabilities on the portal, allowing global searches across multiple sites while controlling user permissions and access clearance.
Shoutouts App
We developed a PowerApps widget for the intranet’s home page. It allows employees to appreciate their colleagues. Likes were displayed via a slider to create a dynamic and interactive feature.
Event Management System
The AEG intranet portal revamp included an event management system that enabled admins to create and manage events with integrations to the RSVP app. Events could be configured for internal or external audiences, with additional customizations for food, venues, and target audiences.
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Business case & Solution strategy
The portal is an integrated solutions platform for the entertainment giant that fosters a full-featured intranet portal and a collaborative virtual environment that improves employee workflows.
Methods and Approaches Used
As adherents of the Agile methodology, we gathered requirements for AEG’s new portal creation through iterative feedback and refined development by issuing weekly demos to ensure alignment with the company’s needs.
Data Security and Privacy Assurance
The portal has built-in security through Microsoft authentication modules and role management, integrated with O365 and Active Directory (AD) groups.
Improved functionality for the employees
The portal provided employees with easy access to event information, peer appraisal, and improved search functionalities, leading to an improved virtual workspace experience.
RSVP Apps and Flow
The portal simplified the RSVP process for events, boosting employee participation while disambiguating the event management process.
Configuration for Global Search Using PnP Search
The revamped intranet improved information accessibility across SharePoint, ensuring employees could find relevant global content easily.
Shoutouts App
Fostered a culture of appreciation, increasing employee engagement by making it easy to acknowledge each other’s contributions publicly.
Event Management System
The EMS provided a structured and efficient way to manage events from setup to implementation.
Project Snapshots
Below you can find some examples of developed screens during the project
Event Management app Dashboard
Event Management app Manager screen
Event Management app New event form
Shout out application Main Screen
Shout out application Dashboard
Shout out application Navigation
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