It protects the retirement security of nearly 40 million Americans.
Process Automation at PBGC
Highlights
Chiron IT collaborated with PBGC to promote the digitalization of the work of various departments, automating the workflow, centralizing the process of managing requests, and improving collaboration between departments. With the help of Power Platform, Office 365, and custom apps, Chiron provided such tools as GetITSolutions and the Budget Tracking Tool to simplify approvals, enhance data visibility, and decrease manual work.
The project led to the decrease in the processing time by 60% and the volume of manual tasks by 70%. More than 10 departments were able to enjoy a better transparency of workflow, accountability, and agility. PBGC is now working with scalable and secure solutions that serve IT, Finance, HR, and Procurement- providing quantifiable efficiencies, compliance and user satisfaction.
Industry & Applied Technologies Behind the Project
Industry
Government
Technologies
CSS, HTML, JavaScript, jQuery, Office 365, Power Automate, PowerShell, SharePoint
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60%
reduced processing time.
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70%
decrease in manual task volume, resulting from large-scale automation.
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10+
departments experienced improved workflow visibility and accountability.
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Overview
The Pension Benefit Guaranty Corporation (PBGC) is a U.S. federal agency that helps workers and retirees manage their pensions.
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Problems and challenges
Many of PBGC's internal applications and data were stored in disparate systems across different departments, making seamless collaboration difficult to achieve amid stringent deadlines.
PBGC partnered with Chiron to develop GetITSolutions. GetITSolutions is a centralized system that captures and monitors requests, routing them through rule-based approvals to enhance collaboration between IT teams, developers, and managers. Chiron IT also developed the Budget Tracking application, which enabled teams in finance and procurement to automate workflows related to budget creation, submission, and task routing. These programs are valuable tools that help address lapses in PBGC’s internal processes, making them more visible and efficient as teams become more agile and mutually accountable.
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Key technologies
The technologies and integrations used to actualize the goals of this project include:
- SharePoint
- Office 365
- Power Automate
- Power BI
- JavaScript
- Angular
- jQuery
- PowerShell
- HTML
- CSS
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Solution development process
At Chiron, we rely on Agile methodology to generate daily stand-up calls, regular UAT sessions, demo presentations, and requirement-gathering meetings as needed.
The project was classified as a long-term engagement. Development occurred in stages based on each application’s specific requirements. Crucial applications deployed included:
- GetITSolutions
- Budget Tracking Tool
- Purchase Card App (GPC Lifecycle Form)
- QPR, QRF, QMD, AMS User Form
- SAIC Telework App
- Wayfinding
- SecureIT (Firewall Request Management)
- CCRD Audit Report
- SLRP App & SSN List
- Plan Assumption Tracker
- QAD Dashboard
- HRD Inquiry Form
- ESSD Inquiry Form
- Content Type Hub, Calendar of Federal Holidays, and more
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Roles in the project team
A well-structured team was assembled to deliver high-quality solutions through collaboration and agility.
The project drew expertise from a diverse team of specialists:
- Dedicated product owner and business analyst for each app
- Seven developers in the core delivery team
- A Scrum Master to coach the team to be more collaborative
- Support from the HR and IT departments during requirement gathering and implementation
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Solution description
PBGC’s solutions were designed to address a variety of operational inefficiencies and department-specific needs.
Examples include:
GetITSolutions
A centralized platform to submit and manage requests across departments with integrated workflows.
SecureIT
A tool that streamlined firewall request submission and approval processes.
HRD Inquiry Form
This is a form-based tool that enables streamlined HR-related inquiries and routing to the appropriate HR contacts.
Wayfinding
This tool allows users to submit internal communication content for review and display on office billboards and TVs.
SLRP and Department-specific Apps
This tool focused on capturing data and automating approval chains based on conditional logic.
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Business case & Solution strategy
The solution was tailored to support core departments through scalable and integrated tools.
The app solutions were implemented across the entire organization, supporting IT, Finance, HR, Procurement, and Administrative departments.
Key solution components
- Process automation (via Power Apps)
- Office 365
- JavaScript
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Methods and approaches used
To ensure adaptive and transparent delivery, the project followed a structured Agile approach.
We relied on Agile methodology as our primary methodological direction for the project’s development. Iterative meetings and stakeholder feedback ensured flexibility, collaborative development, and consistent feedback. Weekly demonstrations ensured high-impact, transparency, and alignment of the apps with business needs.
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Data security and privacy assurance
Given the sensitivity of internal operations, strong data security was a foundational requirement.
All the apps we created were secured via Microsoft authentication modules and role-based access managed via O365 and Active Directory groups.
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Problems addressed by the solution
The implemented solutions directly addressed key operational bottlenecks across PBGC’s departments.
The digital transformation we effectuated improved the efficiency of PBGC’s service delivery through:
- Real-time request monitoring and transparency via GetITSolutions
- Streamlined submission and approval for firewall access using SecureIT
- Simplified HR inquiries and automated internal processes, such as documentation and insights extraction
- Enabled efficient internal communication via the Wayfinding platform
- Standardized approval workflows and decreased manual involvement across various department-specific apps
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Functionality benefits for pensioners
Enhanced digital tools provided measurable improvements in user access, speed, and clarity.
- End users could easily submit and monitor requests in real time
- Approval chains and task routing became automated based on rule logic, reducing delays
- Centralized dashboards improved visibility and accountability for stakeholders
- Staff could extract relevant data securely from any device via cloud-integrated protocols
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Tremendous results for the PBGC
PBGC saw measurable improvements in efficiency, transparency, and user satisfaction.
Shortly after the app solutions were rolled out, the organization reduced processing time by 60%. Workflow visibility and accountability levels spiked across over 10 departments. Also, employees experienced a 70% decrease in manual task volume due to large-scale automation. Ultimately, the company reported user satisfaction with internal tools, based on internal surveys post-implementation. The collaboration underscored PBGC’s commitment to harnessing cutting-edge digital technology for operational excellence and business resilience.
Project Snapshots
Below you can find some examples of developed screens during the project
Plan Assumption Form Snapshot
SLRP Form Snapshot with statuses
Wayfinding application page with rotating slider
Wayfinding application extended slider
GetITSolutions form snapshot with tabs and statuses
CCRD Audit One of the generated Reports snapshot
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